Return policy

Supervisory authority:
Slovak Trade Inspection Authority (SOI)
SOI Inspectorate for the Trnava Region
Pekárska 23, 917 01 Trnava 1
Supervision Department
tel. no. 033/321 25 27, 033/321 25 21, fax no. 033/321 25 23

sample form:

The Seller is liable in accordance with the law for defects in the goods and the Buyer is obliged to immediately file a complaint with the Seller in accordance with these Complaints Rules.
This complaint procedure and the Seller's Business Terms and Conditions for Consumers apply to the handling of complaints.
The warranty period is 24 months. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period. The warranty period is extended by the time during which the buyer could not use the goods due to warranty repair of the goods. In the case of exchange of goods for new goods, the warranty period begins to run again from the receipt of new goods, but only for new goods. In this case, the buyer will receive a document stating the exchanged goods.
At the request of the buyer, the seller is obliged to provide a written guarantee (warranty certificate). By default, it is sufficient to issue a proof of purchase instead of a warranty card to prove the purchase.
This complaint procedure applies to goods that are the subject of a contract concluded via e-commerce on the e-commerce website
During the warranty period, the buyer has the right to rectify the error free of charge upon presentation of the goods, including accessories, documentation and instructions together with the warranty card or proof of purchase.
Complaints are handled by the seller - on the street 9. mája 15, 917 02 Trnava at the seller's registered office - on working days, in person, by telephone or in writing. If the goods show defects, the customer has the right to file a complaint at any of the Seller's premises in accordance with Art. § 18 par. 2 of Act no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on Offenses as amended (hereinafter referred to as the "Act")
Complaints are made in such a way that with a copy of a valid proof of purchase, and after filling in the complaint form to file a complaint, they are personally but otherwise delivered to the seller's address. Electronic re-photography or rescanning of the purchase document is not enough.
The form of the form will be determined by the Seller and its model will be placed on its website. The complaint form can be downloaded HERE (click to display the complaint form). The buyer is obliged to indicate in the form exactly the type and extent of defects of the goods.
The complaint procedure of the goods begins on the day when all the following conditions are met:
a / delivery of the completed form for making a complaint
b / delivery of the claimed goods,
c / delivery of proof of purchase.
If the buyer delivers the shipment by post, the Seller recommends insuring the shipment with the goods. Goods sent cash on delivery The seller does not accept. The seller recommends packing the goods properly so that they are not damaged during transport. The beginning of the complaint procedure is also the day of the complaint.
After determining the method of handling the complaint, the complaint will be settled immediately; in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the goods for new goods.
The Seller informs the buyer about the end of the complaint procedure and the result of the complaint with a statement and at the same time a complaint protocol will be delivered to the buyer together with the goods.
The buyer is not entitled to file a complaint if:
a /. failure to present proof of payment,
b / expiration of the warranty period of the goods,
c / mechanical damage to the goods caused by the buyer,
d / using the goods in conditions contrary to the instructions for use of the goods,
e / unprofessional handling, servicing or neglect of care of the goods,
f / unprofessional intervention in the goods of an unauthorized person,
g / normal wear and tear of the goods (or parts thereof) caused by the use of the goods.
The seller is obliged to handle the complaint and terminate the complaint procedure as follows:
a / by handing over the repaired goods,
b / the name of the goods,
c / return of the purchase price of the goods,
d / reasoned rejection of the goods claim.
The seller is obliged to issue a confirmation to the buyer when making a complaint.
Warranty repairs are free of charge if the warranty is claimed.
The buyer may, instead of remedying the defect, request a replacement of the goods or, if the defect concerns only a part of the goods, a replacement of the part. The seller may handle the complaint in this way only if he does not incur disproportionate costs due to the price of the goods or the severity of the defect.

If the Seller handles the complaint by reasoned rejection of the complaint, and the buyer believes that the defect of the goods still exists and has not been eliminated, the buyer can exercise his right to eliminate the defect of the goods through the court.
It is not possible to exchange the goods for another if the size, shape, type, etc. do not suit the buyer.

Complains are handled according to the Slovak law

In Trnava, on 01.05.2022